Service
Ship to:
Bio-Med Devices, Inc.
Service Department
61 Soundview Road
Guilford, CT 06437 USA
1 800-224-6633
Technical Support - ext. 226
email - techsuprt@biomeddevices.com
European Service for Blenders
- Annual Performance Check
- 2 Year Preventative Maintenance
- Repairs
Ship to:
HVS Oliver Hoernla GmbH & Co. KG
Westendstrasse 21
87488 Betzigau
Germany
Contact:
phone: 0049 831-5909794
email: info@hvshoernla.de
web : www.sauerstoffmischer.com
Rental Agreement Form
The Rental Agreement Form is attached in the link below. If you need a rental while your unit is being serviced, please complete the Rental Agreement Form below and email it to custserv@biomeddevices.com. Please include a copy of your PO for the rental as well.
Service Requisition Form
The Service Requisition Form is attached in link below. If returning a unit for service or repair please complete the Service Requisition form and include a copy with the unit.
Download Service Requisition Form
WARRANTY
All of Bio-Med Devices' Ventilators, Blenders, and Monitors are warranted to be free from defects in material and workmanship for a period of one (1) year from the date of purchase. An extended warranty for an additional year may be purchased, if desired.
RECOMMENDED MAINTENANCE SCHEDULE
Note: If using contaminated gas sources, more frequent servicing is required.
Maintenance scheduling of Bio-Med Devices products is dependent upon frequency of use, condition of supply gases, and handling. Calibration may be periodically verified by qualified personnel following prescribed checkout procedures as described in our service manuals. Due to the unique design of Bio-Med Devices ventilators, we recommend preventative maintenance be performed by experienced personnel at the factory although parts are available. Recommended maintenance is as follows:
Crossvent (all models)
IMPORTANT NOTICE: Due to the nature of the device and parts obsolescence, beginning January 2012, Bio-Med Devices will no longer perform service on Crossvents that are over 10 years old with monochrome displays. If this is your situation, you may contact customer service for information on a possible trade-in allowance towards the purchase of a new Crossvent+ ventilator with color display and other enhancements.
- Annual Performance Check
- Preventive Maintenance (PM)- every two years or 10,000 hours
Blenders:
- Annual Performance Check
- 2 year Preventative Maintenance
MVP-10 & IC2A:
- Annual Performance Check
- 3 year Preventative Maintenance
- 10 year Preventative Maintenance, Re-Tube overhaul